Return and Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process.
Returns
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unopened, and in its original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, please contact us at tarulis@outlook.com with your order details. Returns should be sent to the following address:
Tarulis Returns Department
5 Oaklands Drive, Almondsbury, Bristol, England, United Kingdom BS32 4AB
Items sent back to us without first requesting a return will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery at tarulis@outlook.com. We will arrange a replacement or refund at no extra cost.
Non-Returnable Items
Certain items cannot be returned, including:
-
Opened or used perishable goods (e.g., food, flowers, plants)
-
Custom or personalized products
-
Personal care items (e.g., beauty products)
-
Hazardous materials, flammable liquids, or gases
-
Gift cards and sale items
If you have any questions about whether your item is eligible for return, please contact us.
Exchanges
If you wish to exchange an item, the fastest method is to return the original item and place a new order for the replacement. Once your return is accepted, we will process your refund within 5-10 business days.
Refunds
Once we receive and inspect your returned item, we will notify you about your refund status. If approved, refunds will be processed to your original payment method within 5-10 business days.
If more than 15 business days have passed since your refund approval and you have not received it, please contact us at tarulis@outlook.com.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.
To qualify, your item must be unopened, unused, and in its original packaging. You must also provide a receipt or proof of purchase.
If you cancel your order within this period, you will receive a full refund, including the original shipping cost. However, you will be responsible for return shipping costs unless the item is defective or incorrect.
Contact Information
If you have any questions about returns or refunds, please reach out to us at:
-
Email: tarulis@outlook.com
-
Address: 5 Oaklands Drive, Almondsbury, Bristol, England, United Kingdom BS32 4AB
We are here to assist you with any concerns. Thank you for shopping with Tarulis.