Frequently Asked Questions

1. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay
  • Other Secure Payment Gateways: As available at checkout

2. What currency are your prices listed in?

All prices on Tarulis.com are listed in GBP (£) unless stated otherwise. Taxes and shipping fees (if applicable) are calculated at checkout before payment is completed.

3. How secure is my payment information?

Our website is secured with SSL encryption, ensuring that all transactions are safe and protected. We do not store or process any payment information directly; payments are securely processed through trusted third-party payment providers.

4. What is your return policy?

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. Items must be unused, unopened, and in their original packaging. For more details, please refer to our Return & Refund Policy.

5. How do I initiate a return?

To initiate a return, please contact us at tarulis@outlook.com with your order details. Returns should be sent to the following address:

Tarulis Returns Department
5 Oaklands Drive, Almondsbury, Bristol, England, United Kingdom BS32 4AB

Items sent back to us without first requesting a return will not be accepted.

6. What should I do if I receive a damaged or incorrect item?

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery at tarulis@outlook.com with images of the product delivered. We will arrange a replacement or refund at no extra cost.

7. Are there any items that cannot be returned?

Certain items cannot be returned, including:

  • Opened or used perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Gift cards and sale items

If you have any questions about whether your item is eligible for return, please contact us.

8. How can I exchange an item?

If you wish to exchange an item, the fastest method is to return the original item and place a new order for the replacement. Once your return is accepted, we will process your refund within 5-10 business days.

9. How long does it take to receive a refund?

Once we receive and inspect your returned item, we will notify you about your refund status. If approved, refunds will be processed to your original payment method within 5-10 business days. If more than 15 business days have passed since your refund approval and you have not received it, please contact us at tarulis@outlook.com.

10. Do you ship internationally?

Yes, we offer international shipping. Shipping charges and delivery times vary depending on the destination and will be calculated at checkout.

11. How can I contact customer support?

For any questions or assistance, please contact us at tarulis@outlook.com. Our customer support team is ready to assist you with orders, returns, and inquiries. Additionally, our chatbot is available to provide instant answers about our store, products, and policies.

12. Is there a cooling-off period for European Union customers?

Yes, for orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. To qualify, your item must be unopened, unused, and in its original packaging. You must also provide a receipt or proof of purchase. If you cancel your order within this period, you will receive a full refund, including the original shipping cost. However, you will be responsible for return shipping costs unless the item is defective or incorrect.

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